Last Updated: December 15, 2025
Citiair Travel knows that you care how information about you is used and shared. We value your trust, and we prioritize the security and confidentiality of information you provide to us.
Please read this policy to learn about our privacy practices. By visiting our website, you accept our practices as described below and agree that any dispute over our practices is governed by this policy and our Terms of Use. We do not sell or rent our customers' personal information to third parties.
We receive and store information that you submit on our website or give us in other ways (such as via telephone or mail). This includes:
Personal Information: First and last name, date of birth, telephone number, postal and email addresses, fax number.
Billing Information: Credit card number, cardholder name, and expiration date.
Travel Preferences: Meal requests, seat selection, frequent flyer/hotel/car rental program information, flight class, luggage, and ticketing options.
Entertainment Interests: Tour itineraries, performance/activity interests, and venue preferences.
When you make a reservation on behalf of others, we request their personal information and preferences. You must obtain the consent of those individuals prior to submitting their information, as access to view or change their information will be available only through your account.
We may obtain information about you from affiliated entities, business partners, or third-party sources (e.g., updated address info, purchase history). If you use social media features on our site (like logging in with a social media account), we may access information such as your name, email, profile picture, gender, and friend lists, subject to that provider's policies.
We automatically collect certain information when you visit our website to customize your experience and protect against fraud. This includes your IP address, web browser software, referring website, and online activity (trips viewed/bookings made).
As Required By Law: Under the Transportation Security Administration (TSA) Secure Flight program, most air passengers are now required to provide their full name, date of birth, and gender (plus redress number, when applicable).
The privacy notice of the TSA is as follows:
The Transportation Security Administration of the U.S. Department of Homeland Security requires aircraft operators to collect information from you for purposes of watch list screening, under the authority of 49 U.S.C. section 114, and the Intelligence Reform and Terrorism Prevention Act of 2004. Providing this information is voluntary; however, if it is not provided, you may be subject to additional screening or denied transport or authorization to enter a sterile area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA Privacy policies, or to view the system of records notice and the privacy impact assessment, please see TSA's Web site at www.tsa.gov.
We use your information for the following purposes:
Bookings: Using sensitive billing information to complete travel or entertainment bookings.
Communication: Providing booking confirmations, updates, and responding to questions.
Account Management: Processing bills and managing your profile.
Marketing: Advising you about special offers, products, or services that may be of interest to you.
Improvement: Assessing interest in our products and customizing your website experience.
Legal & Safety: Resolving disputes, preventing illegal activities, and enforcing our Terms of Use.
Email Communications:
We may send you emails regarding travel opportunities (e.g., price drops on a flight you searched for). You may choose not to receive these marketing emails.
We may share your information with the following entities:
Suppliers: Airlines, hotels, car rental agencies, and activity providers who fulfill your bookings. We restrict their use of your email address to only what is necessary to facilitate your booking or respond to reviews.
Third-Party Vendors: Vendors who provide services on our behalf, such as credit card processing, business analytics, customer service, and fraud prevention. They are not permitted to share or use the information for any other purpose.
Business Partners: If you request a product or service offered jointly with a partner, we may share your information with them.
Referring Websites: If you were referred to Citiairtravel.com from another site, we may share some information with them.
Legal Compliance: In response to subpoenas, court orders, or to investigate illegal activities or protect our rights.
Corporate Transactions: In connection with a merger, divestiture, or asset sale.
Aggregated Data: We may share anonymous information (e.g., number of visitors) with advertisers and investors.
Accessing Information: You can access and update your information by logging into your account at Citiairtravel.com.
Closing Your Account: You can close your account by emailing reservation@citiairtravel.com. After closing, you will not be able to sign in, though we may retain certain records for analytical and integrity purposes.
Marketing Preferences: You can unsubscribe from commercial emails in any email we send or by modifying your choice in your account settings.
Mobile Alerts: You may discontinue day-of-travel flight alerts by logging into your account.
Cookies: We use cookies to recognize your browser, remember your preferences (like login info), and measure the effectiveness of our site. You can disable cookies via your browser help menu, but this may limit your use of our website features.
Tailored Advertising: We use data about your searches (e.g., flights to Paris) to serve you relevant ads on our site or elsewhere. We do not share your personal information (name, email) with third parties for their advertising purposes.
To opt-out of tailored advertising, you can click here.
To opt-out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout.
Security Measures: We employ appropriate administrative, technical, and physical security procedures, including encryption, firewalls, and intrusion detection systems, to protect your personal information.
Phishing Warning: We will never request your credit card information, login name, or password in an unsecured or unsolicited email or telephone call. If you receive such a request, do not respond.
If you are visiting our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to this transfer.
We do not offer services directed to children. If we become aware that a user under the age of 13 has provided personal information without parental consent, we will delete such information. Parents should contact us at reservation@citiairtravel.com.
Our website may link to other websites. Those sites do not operate under this Privacy Policy. We recommend you examine the privacy statements posted on those other websites.
We may update this Privacy Policy in the future. We will notify you of material changes by email or a prominent notice on our website. Continued use of our website constitutes acceptance of the modified policy.
If you have questions about this Privacy Policy or your travel planning, please email us at:
Email: reservation@citiairtravel.com